Reduce Costs: Let Patients Do the Work
ATM
Fandango
Airline boarding passes
Hotel reservations
Online retail orders
Computerized phone help
Online help
Information technology has provided cost savings in the examples above by enlisting the help of the customer. Somehow, healthcare has not caught on to this. When I make an appointment to see the doctor, a live person researches the doctor’s availability, then tries to accommodate my schedule. When I arrive for my appointment, the front desk photocopies my insurance card while I hand write demographic and health information on paper forms. People are accustomed to entering their demographic data and payment information, navigating through lists, schedules and options, pressing buttons on their phone. In fact, according to a study by Deloitte, they would welcome the opportunity to enter this data for their healthcare provider.
Here are some ways to harness patients' willingness to do the work:
1. Appointments
Use an online appointment scheduling program like Eppointments.
2. Demographics
Let patients enter their current demographic and insurance information with Medfusion.
3. Medical History
Allow patients to enter their own history of present illness with Instant Medical History. This program uses branching logic and decision trees to gather information about Chief Complaint, History of Present Illness and Past Medical History. The doctor only needs to add Physical Exam, Assessment and Plan details to the office note.
4. Payment
Collect patients' credit card information when they make their appointment and ensure that a co-pay is collected for every patient. You could even enforce payment for no-shows; but be sure that this is spelled out clearly on your website.
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Completely agreed! (Great to meet you and tweetup at TEPR, btw!)
Not to be too commercial, but my day-job company makes hot-stuff commercial-scale appointment software, too. (That's not why I got interested in healthcare - that was cancer's fault.
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What an excellent idea!
Do these programs have veterinary equivalents? This might be a useful concept for my partner as well, if so.
And Dave, you've been interested in healthcare long before cancer and you got anywhere near each other .
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Wendy, my wife's a veterinarian, and she says yes, vets have been doing things like this for years. One example is the "Pet Portal" used at Townsend (MA) Veterinary Clinic, http://www.townsendvet.com/.
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Very cool, Dave - thanks!
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The insurance rate is a factor used to determine the amount to be charged for a certain amount of insurance coverage, called the premium. Risk management, the practice of appraising and controlling risk, has evolved as a discrete field of study and practice.
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This might be a useful concept for my partner as well, if so.
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Good post.This will helps the patients to do their work without any disturbance...
Life insurance
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This is a helpful article. Good post
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This blog deals with a very real lacuna in the field of medicine. The field of medicine seems to have not caught up with the automation trends
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This blog deals with a very real lacuna in the field of medicine. The field of medicine seems to have not caught up with the automation trends
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Awesome. just awesome...i haven't any word to appreciate this post.....Really i am impressed from this post....the person who create this post he is a great human..thanks for shared this with us.i found this informative and interesting blog so i think so its very useful and knowledge able.I would like to thank you for the efforts you have made in writing this article. I am hoping the same best work from you in the future as well.
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Hi,
Is there any insurance plan that returns money at regular intervals?
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